“Zillmax, LLC” dba zillmax.com This Refund Policy governs the terms and conditions related to the sign-up fee associated with the Referral Agreement entered into with ” zillmax”. This Policy is effective for a period of 60 days from the date the Referral Agreement is executed.
1. Refund Eligibility
Refunds for the sign-up fee are applicable solely under the following conditions:
- Failure to Provide Leads: If zillmax fails to deliver any leads to the agent/broker as per the Referral Agreement.
- Non-Exclusive Leads: If the lead lacks primary exclusivity and is shared with other agents/brokers.
- Unengaged Lead: If the lead is unwilling to engage in business within 9 months of assignment.
- Pre-existing Relationship: If the lead is already under contract with the agent/broker at the time of assignment.
- Non-Responsive Leads: If a lead remains unresponsive for 10 consecutive working days.
- Leads Outside Preferred Area (No Refund): Leads received outside of the agent/broker’s preferred location are not eligible for refund or replacement.
2. Refund Procedure
- For Failure to Provide Leads: Agents must send a written reminder. If no leads are delivered within 1 month, they may request a refund.
- For Other Cases: Agents must notify zillma.com with supporting evidence. If a replacement isn’t provided within 1 month, they may request a refund.
3. Timely Reporting Requirement
To remain eligible, agents must report concerns or send reminders within 48 hours of accepting the referral. Failure to do so deems the lead satisfactory, voiding refund/replacement eligibility.
4. Policy Acknowledgement
This Policy becomes effective on the execution date of the Referral Agreement and overrides prior versions. By accepting the agreement, you consent to these terms.
Contact
For inquiries or refund requests, please contact our customer support team at info@zillmax.com
